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Hotel Genziana
9.5Rating
ExceptionalRated by Guests
184Reviews
What to expect
Pros
- 🏞️Excellent location in the heart of Ortisei with easy access to lifts and buses
- 🍽️Delicious and varied food options with high-quality dining experience
- 🏊♂️Luxurious spa facilities including indoor swimming pool, outdoor jacuzzi, and saunas
- 🛏️Spacious and comfortable rooms with modern amenities and beautiful decor
- 👨👩👧👦Family-friendly atmosphere with attention to detail for all guests
- 🍷Extensive wine list with high-quality selections to complement meals
- 🧖♂️Attentive and friendly staff providing exceptional service throughout the stay
- 🌟Professionalism and dedication of the hotel team ensuring a memorable experience
- 🏔️Stunning views and convenient access to skiing areas and hiking trails
- 🎉Entertainment and activities organized by the hotel for a fun and engaging stay
Cons
- ❄️Cooling system in the rooms might need improvement for better temperature control
- 🍷Occasional issues with wine serving temperature and sediment in glasses
- 🔊Noise disturbances from construction work and late-night activities in the town square
- 🚗Limited space in the underground parking garage may pose challenges during peak times
- 💰Some guests mentioned unexpected extra charges for services not clearly communicated
- 🍛Limited vegetarian options in the menu, especially for starters and main courses
- 🧳Rooms may require better temperature management for guest comfort
- 🍹Inconsistencies in serving drinks, leading to dissatisfaction with certain wine selections
- 🚪Limited space and congestion in the boot room during busy times
- 💼Issues with the handling of complaints by management in response to guest concerns
What this place has to offer
Things to do and ways to relaxBody scrub, Body wrap, Fitness center, Foot bath, Game room, Hammam, Hiking, Hot tub, Massage, On-site entertainment, Sauna, Skiing, Solarium, Spa, Spa/sauna, Steamroom, Table tennis, Tennis court, Tours
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Elevator, Facilities for disabled guests, Laundry service, Luggage storage
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, German, French, Italian
Hotel Genziana is conveniently located in the popular Ortisei area. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. Facilities for disabled guests, luggage storage, car park, room service, airport transfer are just some of the facilities on offer. Designed for comfort, selected guestrooms offer heating, desk, mini bar, balcony/terrace, telephone to ensure a restful night. Enjoy the hotel's recreational facilities, including hot tub, fitness center, sauna, indoor pool, skiing, before retiring to your room for a well-deserved rest. Discover all Ortisei has to offer by making Hotel Genziana your base.
Where you'll be sleeping
55 m²
Suite
1 queen bed
30 m²
Superior Double or Twin Room
1 queen bed and 2 sofa beds or 2 single beds
21 m²
Classic Double or Twin Room
1 queen bed or 2 single beds
30 m²
Junior Suite
1 queen bed and 2 sofa beds
17 m²
Single Room
1 single bed
Room Assigned on Arrival
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